Frequently Asked Questions
Everything you need to know about your order, our products, and the culture of The Doux.
How long does shipping typically take?
Orders are processed within 2-3 business days. Once shipped, standard delivery within the continental U.S. typically takes 3-7 business days depending on your location.
What is your return policy?
Due to the nature of our hair care products, we cannot accept returns on opened or used items. If you receive a damaged or incorrect product, please contact our support team within 14 days of delivery for a replacement.
Are The Doux products safe for color-treated hair?
Yes! All of our formulas are designed to be color-safe and gentle on chemically treated hair, focusing on moisture retention and scalp health.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping fees and delivery times vary by destination and are calculated at checkout.
Are your products cruelty-free?
Absolutely. The Doux is committed to ethical beauty; we never test our products on animals and prioritize high-quality, safe ingredients.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. We can only make changes or cancellations within 1 hour of the order being placed.